172 Partida Planet 03590 Altea, Spain

We’re open Monday to Friday: 10 am – 8 pm
Saturdays: 10 am – 2 pm

Customer Service Phone Number : +34 965844848

Frequently Asked Questions

Please read our FAQ before sending us a message.

Do you accept international orders?

We only accept orders for delivery to the European countries When you make your order, visit the Cart page to see estimated the fees and delivery times. Please note all payments are in Euro – your bank will deal with exchange rates to convert into your own currency.

We do not accept orders from countries not listed and you will be unable to process an order through the checkout

How do I find the product i'm looking for?

By search. If you know what you want, simply go to the area marked ‘search’ and type in a keyword. This can be a product name or a brand name and you can be as general or as specific as you wish. You can always “ask the assistant” for help in finding items in different colours and sizes.

By browsing. Simply click on a product category on the top navigation bar and then select from the choices presented.

Are my payment details safe?

Don’t worry; shopping at leosonline.com is completely safe, In fact leosonline.com guarantees the safety of your personal and payment card details.

Still concerned? See our Privacy Policy.

How do I register and what are the advantages?

Register once to leosonline.com and never have to re-type your details again. All your forms will be completed with your personal details automatically. What’s more all your details will be private and secure. To register, simply choose a username and password the first time you go through the checkout process. Next time you’re shopping, entering the same username and password will retrieve all your address and delivery details.

What should I do if my order is incomplete?

If you have taken delivery of your order and it is incomplete, but have not been informed by us before hand. Please contact us as soon as possible by email. info@leosonline.com or feel free to call us on 965844848.

However if we have advised you that your order is incomplete and would be sent out on several deliveries, please keep in mind any time frames or information we may have provided you by email. Deliveries in mainland Spain do tend to take 24 hours however can be delayed to 48 hours . for any doubts please allow a little extra time before contacting us.

My order arrived damaged, what should I do?

Ideally we would like to guarantee all our deliveries arrive safely and on time, however sadly it can happen. But don’t panic. We will have taken all possible methods to ensure your goods left in the best conditions possible, if you see your package is damaged when it is being delivered do not accept delivery .

If you have accepted delivery of the package, and then at looking on further more in detail, you have any damage. Do not hesitate to contact us. Send photos of the damages by email to info@leossonline.com and wait for us to contact you or feel free to phone us.

What does your order status mean?

Order in process means your order could be at any point between the warehouse receiving it and despatching your goods.

Completed means your order has left our warehouse. You’ll receive an email confirming despatch.

Depending on our chosen carrier, you may receive a separate email from us that will detail how to track your order when it has left the warehouse.

Cancelled means your order has been cancelled either by you or us.

My mattress topper cover is worn out and I need a replacement, what should I do?

Sometimes the mattress topper filling can outlast the covers, luckily we can order a replacement. Feel free to phone our customer helpline. Before hand have the necessary information ready. Such as size, model or colour. Telephone 965844848.

How can I find out if you have a product in store that isn’t listed online?

Due to our years of experience nothing surprises us. Feel free to call us  on 96584848 or email info@leosonline.com

How do I stop Leos Superstore from sending me news letters?

If you do not wish us to use your email address for marketing purposes please telephone us on 965844848 or send an email to  info@leosonline.com with “email no marketing” as the subject heading and your name and customer reference number in the message box. we will process your request as quickly as possible

How can I contract Leos Superstores direct delivery service to assemble my order?

If you have purchased beds or furniture with us and you need or would prefer us to assemble  them at your home, contact us by email info@leosonline.com, or call us on 965844848. Please note our direct delivery and assembly service will charge in addition to any price you may have already paid. This service is down to managers discretion. Distance, location, and products are taken into consideration. This service is also subject to availability.

Upon assembling my furniture , I have lost a piece. What should I do?

Unfortunately we don’t stock spare parts. However, we can order anything you need. Please know spare part lead times can be up to 30 days time. Important information we need is on your assembly booklet included in the furniture box. Please have the necessary information ready when you contact us. Furniture reference name and number, sku part number, all available on the assembly manual. Email us on info@leosonline.com

What are the delivery charges for orders from the Online Shop?

Within the Spanish peninsula we charge a shipping fee between 5.99 to 49.95 euros. We promise to keep the best prices possible. However due to certain products characteristics, delivery charges can be higher depending on your delivery address.Delivery locations like the Baeleric Islands or France and Italy require a higher shipping fee, this will be calculated as soon as you have given a adress within the Website’s checkout page.

How do I know if my order has been received?

You will be sent an e-mail acknowledging receipt of your order, shortly after placing it. Should there be any problems regarding your order a further email will be sent within 48 hours of placing your order.

Which payment methods are accepted in the Online Shop?

We currently accept only Credit Card payments.

How long will delivery take?

Aprox. 24 to 48 hours within the Spanish Peninsula. And aprox. 24 to 72 hours when we ship to Italy, France and the Baeleric Islands.

How secure is shopping in the Online Shop? Is my data protected?

We are using  SSL encrypted verification in order to avoid any types of fraud towards our customers. So yes, your data is protected.

What exactly happens after ordering?

We will send you a receipt with the total amount paid. Usually, the same day or the next we will send you a Tracking Number from our Shipping Partner so you can keep an eye on your order and get an idea of when it will arrive to your home.

What is your Return Policy?
This is only valid for purchases online: 30 days for return or exchange of product. For which ever reason a customer wishes to return a product, the product must be kept within its original packaging and all labels in tact, unused & unwashed.
Self assembled furniture cannot be returned once packaging has been opened. Curtain poles cannot be returned once packaging has been opened. We will reimburse the difference by the same means of payment, within the next 30 days after receiving and inspecting the returned product. We will not be responsible for any costs incurred to return the products.
Products with manufacturing fault or soiled in manufacturing process will be replaced with the same article in perfect condition.
Customer Telephone service is available from Monday to friday 10 am until 6 pm.
Saturdays 10 am until 12pm
Emails will be looked at in the same schedule and answered within 24 hours.

Send us an email