172 Partida El Planet, 03590 Altea, Spain
Contact Leos Superstore
Frequently Asked Questions
Please read our FAQ before sending us a message.
- All Orders are being delivered without any problems
- Unfortunately due to the border closures of many European countries we can no longer guarantee the delivery to international addresses within the usual time frames. However we have been sending orders overseas and across the rest of Europe, without en counting any issues, apart from the time frames.
- Delivery affected by Brexit. – As of the 1.01.2020. Customers ordering from the UK, must understand that customs costs and declarations will be in place. Therefore we inform, that any extra costs , penalties or delays in the delivery of your order are not under our control and you will have to take responsibility, if any are incurred.
- Please see our newly update- Reduced – shipping costs.
Simply select your goods online and we will deliver them to selected local postcodes* From as little as 1.99€.
The items deliverable are subject to availability.
Please know we take responsibility whilst delivering, and to ensure the correct safety. We will use the adequate measures for maximum hygiene and safety.
Please allow further time than normal for your goods to arrive. you will be contacted by phone and email to arrange the delivery correctly.
*The post codes selected will appear once you place your address into the checkout page. For more information click here.
We only accept orders for delivery to the European countries and the UK. When you make your order, visit the Cart page to see estimated the fees and delivery times. Please note all payments are in Euro – your bank will deal with exchange rates to convert into your own currency.
*Please read the updated terms during the Covid-19 pandemic.
All international orders are suffering delays- however are being completed without issues.
We do not accept orders from countries not listed and you will be unable to process an order through the checkout
Please understand as of 1.01.2021- any purchases , delivered to the UK, may encounter customs and declarations. we do not take responsibility for any extra costs, penalties incurred.
Each coupon we publish , helps us to track customer feedback. Whether its through advertising, Sponsord ads on radio or printed media. Or we even use our facebook page to publish these coupons.
For what ever reason we issue discount coupons, each coupon code is unique. They each have their own expiry dates, limit usages & other conditions. Any of which you can find out at check out when you apply the coupon code you have.
Remember we can withdraw any coupon codes discount abilities at any moment without previous warning & they can not be used in conjunction with any other offers.
You can use your unique coupon code at checkout. Once you have selected your items, please use the apply coupon button, before making payment. To get that special discount
By search. If you know what you want, simply go to the area marked ‘search’ and type in a keyword. This can be a product name or a brand name and you can be as general or as specific as you wish. You can always “ask the assistant” for help in finding items in different colours and sizes.
By browsing. Simply click on a product category on the top navigation bar and then select from the choices presented.
Don’t worry; shopping at leosonline.com is completely safe, In fact leosonline.com guarantees the safety of your personal and payment card details.
Register once to leosonline.com and never have to re-type your details again. All your forms will be completed with your personal details automatically. What’s more all your details will be private and secure. To register, simply choose a username and password the first time you go through the checkout process. Next time you’re shopping, entering the same username and password will retrieve all your address and delivery details.
If you have taken delivery of your order and it is incomplete, but have not been informed by us before hand. Please contact us as soon as possible by email. email@example.com or feel free to call us on 965844848.
However if we have advised you that your order is incomplete and would be sent out on several deliveries, please keep in mind any time frames or information we may have provided you by email. Deliveries in mainland Spain do tend to take 24 hours however can be delayed to 48 hours . for any doubts please allow a little extra time before contacting us.
Ideally we would like to guarantee all our deliveries arrive safely and on time, however sadly it can happen. But don’t panic. We will have taken all possible methods to ensure your goods left in the best conditions possible, if you see your package is damaged when it is being delivered do not accept delivery .
If you have accepted delivery of the package, and then at looking on further more in detail, you have any damage. Do not hesitate to contact us. Send photos of the damages by email to firstname.lastname@example.org and wait for us to contact you or feel free to phone us.
Order in process means your order could be at any point between the warehouse receiving it and despatching your goods.
Completed means your order has left our warehouse. You’ll receive an email confirming despatch.
Depending on our chosen carrier, you may receive a separate email from us that will detail how to track your order when it has left the warehouse.
Cancelled means your order has been cancelled either by you or us.
Sometimes the mattress topper filling can outlast the covers, luckily we can order a replacement. Feel free to phone our customer helpline. Before hand have the necessary information ready. Such as size, model or colour. Telephone 965844848.
Due to our years of experience nothing surprises us. Feel free to call us on 96584848 or email email@example.com
If you do not wish us to use your email address for marketing purposes please telephone us on 965844848 or send an email to firstname.lastname@example.org with “email no marketing” as the subject heading and your name and customer reference number in the message box. we will process your request as quickly as possible
If you have purchased beds or furniture with us and you need or would prefer us to assemble them at your home, contact us by email email@example.com, or call us on 965844848. Please note our direct delivery and assembly service will charge in addition to any price you may have already paid. This service is down to managers discretion. Distance, location, and products are taken into consideration. This service is also subject to availability.
Unfortunately we don’t stock spare parts. However, we can order anything you need. Please know spare part lead times can be up to 30 days time. Important information we need is on your assembly booklet included in the furniture box. Please have the necessary information ready when you contact us. Furniture reference name and number, sku part number, all available on the assembly manual. Email us on firstname.lastname@example.org
Within the Spanish peninsula we charge a shipping fee between 5.99 to 49.95 euros. We promise to keep the best prices possible. However due to certain products characteristics, delivery charges can be higher depending on your delivery address.Delivery locations like the Baeleric Islands or France and Italy require a higher shipping fee, this will be calculated as soon as you have given a adress within the Website’s checkout page.
You will be sent an e-mail acknowledging receipt of your order, shortly after placing it. Should there be any problems regarding your order a further email will be sent within 48 hours of placing your order.
We currently accept only Credit Card payments.
and or Amazon pay
Approx. 24 to 48 hours within the Spanish Peninsula. And approx. 5 to 10 days when we ship to Italy, France, the Balearic Islands and the rest of selected countries.
Please see our updated selected destinations and reduced delivery costs. *06.11.2020
We are using SSL encrypted verification in order to avoid any types of fraud towards our customers. So yes, your data is protected.
We will send you a receipt with the total amount paid. Usually, the same day or the next we will send you a Tracking Number from our Shipping Partner so you can keep an eye on your order and get an idea of when it will arrive to your home.