General Terms and Conditions
- Acceptance of Terms.
These terms and conditions apply to all users of the Leos Superstore (www.leosonline.com) website.
- Contract Forming Process.
In placing an order on Leosonline.com by clicking on ‘confirm’ you are making an offer to purchase the goods listed in the order at the price stated in the order. The Leos Superstore. reserves the right to accept or decline this offer. If the offer is accepted (and the contract concluded) you will either be sent an email to confirm that the goods have been dispatched to your stated delivery address, or contacted by phone/email to arrange a delivery date for your goods. Should you wish to correct any input errors after submitting your order this can be done by emailing email@example.com with details of your name, order number, postcode and any changes required.
We endeavour to indicate if an item is unavailable for any reason. In the event that you order an item which we subsequently discover is unavailable, we will contact you and let you know when we anticipate that the item will become available. You can then decide whether to continue with your order, cancel your order (in which case we will refund any monies paid by you), or place an order for an alternative item.
Please note that all photographs and illustrations are representative only. All measurements are approximate.
- Provision of information.
You agree to provide true, accurate and complete information about yourself whenever you order any items from us.
All prices are stated in Euros. Prices are inclusive of IVA but exclusive of delivery charges. In the event that you order an item and the price published on the website was incorrect for any reason, we will contact you to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. Whenever we refer to the previous price of any item on the website, that item will have been offered for general sale at that price for 28 consecutive days in the previous 6 months at our high street store or on this website.
You may pay for your order in the following way:
Online credit/debit card payment via the Stripe secure payment gateway. Should you be unable to complete the payment in this way for any reason, you may be able to pay via bank transfer (these alternative payment options will be allowed at the manager’s discretion and each order will be considered individually.)
- Acceptance of delivery.
A signature will be required to acknowledge delivery of your order. This signature will be proof that you or the person to whom the order was addressed has received the order. Ownership of the items in your order will pass to you on acceptance of delivery.
- Right to cancel, Returns and Refunds.
You have the right to cancel your order within 14 days of delivery for all items except for items deemed as “SALE” or “CLEARANCE” lines. Should you wish to cancel your order within this period, please email us at firstname.lastname@example.org to arrange the return of the item(s) and complete the returns authorization form which will be provided to you via email or can be mailed to your billing address on request.
In the event that you cancel an order before the items have been dispatched to you, we will process a full refund of any monies paid within 28 working days of receipt of notification from you that you wish to cancel your order.
In the event that you cancel an order after the items have been dispatched to you, we will process a refund to the value of the items returned (excluding the delivery charge) within 28 working days of our receipt of the returned items in an unused, re-saleable condition.
Refunds will be made by way of a credit to the credit/debit card account used to make the initial payment.
Please note: Your right to return items to us in accordance with these terms and conditions is in addition to any other statutory rights you may have.
Unless faulty, we are unable to accept returns on pillows, duvets and mattress toppers/protectors for hygiene reasons.
- Special Offers.
Should you receive a special offer with conditions attached (example: getting a discount or receiving a free item when spending over a certain amount) and you then return a product or products for a refund; if the conditions are no longer met (example: the refund reduces the amount spent to less than the amount required to activate the offer) the following will apply:
(a) Any discounts will be deducted before the refund is given.
(b) Any free item will either be charged for (this can be deducted from any refund given) or the customer can return the free items in an unused and re-saleable condition.
If any of these terms and conditions are found to be invalid this shall not affect the validity of the remaining provisions which shall remain fully enforceable. No waiver by us of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term.
Leosonline.com , Leos superstore and Luxury beds are property of Leos Superstore, Partida el planet 173, Altea, Alicante, Spain, 03590. A company registered in Spain, with the Cif:x6093861b
All enquiries regarding the items and services advertised or offered through this website, including any comments or complaints, should be sent to:
Email: You can email us at email@example.com / firstname.lastname@example.org – we aim to respond to any emails within 24 hours.
Telephone: Our customer helpline number 965844848 is available between 10am-6pm Monday to Friday. For overseas customers please dial 0034 965844848